General FAQs

A. Dogs -
Legislation introduced in April 2016, states that it is compulsory all for owners to ensure their dog is microchipped by 8 weeks of age and their contact details stored and kept up to date in a DEFRA compliant database. If they do not, they could face a fine of up to £500.

A. Cats -
New legislation in 2023 states that cats must be implanted with a microchip before they reach the age of 20 weeks and their contact details stored and kept up to date in a DEFRA compliant database. All owners must have their cat microchipped by 10 June 2024 and owners found not to have microchipped their cat will have 21 days to have one implanted or they could face a fine of up to £500.

The Microchipping of Cats and Dogs (England) Regulations 2023

A. If you lose your pet, and the microchip is scanned by a vet, dog warden, rescue centre or Scan Angel, the number can be searched on any DEFRA compliant database. All DEFRA compliant databases are linked so the result will reveal which database the microchip is registered on. The database can then be contacted for the keeper's details. It is important you keep your details up to date.

A. Only a trained professional can implant a pet microchip. The law varies depending on the animal so please check before you take your pet to be microchipped and never attempt to microchip your own animal unless you are experienced or qualified to do so.

A. A microchip is not a tracking device for your pet. The microchip must be registered on a DEFRA compliant database to work. If someone finds your pet, they can get a local vet, dog warden, charity or Scan Angel to scan the microchip and search the number on a DEFRA compliant database. The keeper's details should be recorded on a DEFRA compliant database and kept up to date.

A. Microchips and microchip scanners are typically dispatched using DPD next working day (Mon-Fri). Please order before 2pm for next working day delivery. Orders placed on a Friday before 2pm will be delivered the following Monday. Next day delivery cannot be guaranteed and your dispatch confirmation email will update you further.

All other orders are typically delivered within 2-5 working days. Orders outside the UK may take longer.

A. If your pet has passed away and you want to remove it from the database, just sign in to your account and next to the pet that has passed away, click 'Deceased'. Once you confirm this, the pet will disappear from your account and cannot be re-registered on the database.