The world's most advanced lost pet recovery system
Frequently Asked Questions
Account FAQs
I cannot get into my account. Can I reset my password?
I have not received an account activation link. Can you resend it?
Why have I received an email to say my account is being deleted?
I have moved to a new house. How can I update the address on my account?
How do I update my details on my account?
Why do my details not appear when I search my pet's microchip number?
Q. I cannot get into my account. Can I reset my password?
A.
If you do not remember your password, click the 'Help' link below the sign in form. Enter the primary email address on your account and click 'Reset Password'. You will receive an email with a reset link. Click the link in the email and set a new password. If you do not see the email in your inbox, please check your junk and spam folders.
If you still don't receive the email, you may have used a different primary email address on the account or there is an error on the email address used when the account was created.
Reset Password
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Q. I have not received an account activation link. Can you resend it?
A.
If you have not received the account activation email, please refresh you emails and check your junk and spam folders.
If you created your own account, you can request a new link by attempting to sign in to your account, and clicking 'Resend Activation Email'.
If you do not see the email, it is possible the email address on the account you created is incorrect. Please complete the contact us form so we can help you further.
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Q. Why have I received an email to say my account is being deleted?
A.
If you have been notified that your account will be or has been deleted, it will be for one of the reasons outlined in our 'Data Retention Policy'. You can view the policy below.
If you believe you had a pet registered in your account, it is possible you have created two Microchip Central accounts, or that you have created an account and never added a pet or accepted a transfer.
If you are still unsure why your account has been deleted, please complete the contact us form so we can assist you further.
View Privacy Policy
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Q. I have moved to a new house. How can I update the address on my account?
A.
To update your address, sign in to your account. Note: If you have only ever had a free account you will need to upgrade the account for a one-off fee of £15.00 + VAT to make changes.
Once signed in, click 'My Account and Settings' and 'Edit My Profile'. Update your details and click 'Save'.
Sign In
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Q. How do I update my details on my account?
A.
You can update yours and your pets' details from within your account. Sign in and select 'My Account and Settings' then 'Edit My Profile'. If you have only ever had a free account you will need to upgrade the account for a one-off fee of £15.00 + VAT to make changes.
The only details you cannot change on a pet profile is the microchip number, implant date and breeder details.
Sign In
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Q. Why do my details not appear when I search my pet's microchip number?
A.
If you are searching a pet's microchip number online, and see the previous keeper's details, this is because you have not completed the transfer of keepership.
If the pet is registered to you, and you see the contact details for Microchip Central, this is because you have not consented to your contact details being displayed within your account. To update this, please sign in to your account, select 'My Profile and Settings' and 'Account Settings'. You can then select the LOST PET option to display your contact details when a search is carried out online.
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If you still don't receive the email, you may have used a different primary email address on the account or there is an error on the email address used when the account was created.
If you created your own account, you can request a new link by attempting to sign in to your account, and clicking 'Resend Activation Email'.
If you do not see the email, it is possible the email address on the account you created is incorrect. Please complete the contact us form so we can help you further.
If you believe you had a pet registered in your account, it is possible you have created two Microchip Central accounts, or that you have created an account and never added a pet or accepted a transfer.
If you are still unsure why your account has been deleted, please complete the contact us form so we can assist you further.
Once signed in, click 'My Account and Settings' and 'Edit My Profile'. Update your details and click 'Save'.
The only details you cannot change on a pet profile is the microchip number, implant date and breeder details.
If the pet is registered to you, and you see the contact details for Microchip Central, this is because you have not consented to your contact details being displayed within your account. To update this, please sign in to your account, select 'My Profile and Settings' and 'Account Settings'. You can then select the LOST PET option to display your contact details when a search is carried out online.