FAQs

Can I register any animal with MicroChip Central?
All animals that have been microchipped with a chip associated with the MicroChip Central database can be registered.

You can also add your pet to Microchip Central even if they are registered with another microchip database to take advantage of our unique search and notify system and Premium Protection service.
Why do I need to register my pet on MicroChip Central?
If your pet has a MicroChip Central associated microchip then you should register as the keeper of the pet on the MicroChip Central database. If your pet goes missing and is found, we can then easily reunite you with your pet.  From April 2016, the Microchipping of Dogs Act states that all dogs must be microchipped and the animal and keeper information must be recorded on a recognised database and kept up-to-date.
What different types of accounts are there and how much will it cost?
Breeders, implanters and welfare organisations can open free accounts. You can hold multiple animals in your keepership.

If you obtain a pet from a breeder, welfare organisation or pet shop, or are the first keeper of this pet after they have been microchipped, or if you buy the animal from someone other than a breeder, welfare organisation or pet shop, you will need a MicroChip Central account in order to become the new registered keeper.

You will need to either already have a MicroChip Central account or will be prompted to open one when the animal is transferred to your keepership. There is a one-off fee of £12.

This will give you a lifetime profile on the MicroChip Central system and enable you to log in to your account and make unlimited address updates during the lifetime of the pet. You can also add temporary addresses and contact info when you go on holiday.

You will also get a full year's Premium Protection cover including 24 hours a day, 365 days a year unlimited access to DogTrac Vetline.
How do I amend my address and contact details?
Please log in to your MicroChip Central account to do this.
What is DogTrac Vetline?
DogTrac Vetline is included free for all new MicroChip Central associated microchip registrations for one year.

DogTrac VetLine
DogTrac VetLine is a telephone service offering unlimited access to veterinary advice 24 hours a day, 7 days a week, 365 days of the year.

DogTrac VetLine provides a triage service with the caller being advised as to what they can do to help their pet and whether a visit to the vet is necessary and if so, how quickly. DogTrac VetLine is part of the largest vet advice service in the UK and has safely managed over 250,000 calls to date.

How does DogTrac VetLine benefit me and my pet?
After the consultation, almost 50% of cases don't need to see a vet at all, saving you time and money. Nearly 70% of out of hours callers do not need to see a vet urgently, but if you do, DogTrac VetLine can direct you to the nearest out of hours surgery. A call to DogTrac VetLine won't affect your insurance premium or policy excess either, however many times you call.

How often can I call DogTrac VetLine?
You can call DogTrac VetLine any time, day or night, 365 days of the year. Members have unlimited access and can call as often as they need to.

Can I call DogTrac VetLine about all my pets?
Yes, you can call if you're concerned about the health of any of your pets, not just your dog.
What should I do if I need to change my animal's registered keepership?
Log on to your MicroChip Central account and choose the transfer option located in the menu under your pet's image.

You will need to enter the details of the new keeper. The new keeper then has to verify the details and accept the transfer within 7 days.
I have bought a dog from a breeder. How do I become the new registered keeper?
It is very important, and the law, that the breeder must be the first registrant of the dog. If the breeder microchips the dog while you wait and asks you for your details to make you the first registrant say no. ‘Breeders’ that try and do this are usually illegal puppy farmers or obtaining puppies from them. Puppy farm dogs are 40% more likely to need expensive veterinary care within the first 6 months of life and will have been raised in awful conditions. The new legislation is aimed at stopping puppy farming. By ensuring that breeders comply with the law you are directly helping stop illegal puppy farms.

Genuine dog breeders will already have microchipped the dog and registered themselves as the first keeper and breeder. The breeder will instigate the transfer to you online. This only takes a couple of minutes. You will need to supply your email address to the breeder and accept the transfer via an email link to become the new keeper.
Why has an animal remained in my MicroChip Central account even though it has been passed to a new keeper?
If you have instigated a transfer of keepership for an animal to the new keeper, they will have received an email link to complete the transfer.

If the new keeper does not accept the transfer within 7 days time it will expire and the animal will remain in your account. You will then have to instigate a new transfer of keepership request from within your account.

It may help to contact the new keeper and check that they have received the request and that is has not gone into their junk folder.
Should I inform MicroChip Central if my pet has passed away?
We understand that this will be a very difficult time for you. We ask you to inform us by logging in to your MicroChip Central account and mark the pet as deceased as soon as you are able.
What should I do if my pet is missing?
Inform MicroChip Central as soon as possible. Do this is by logging into your account and clicking the 'Report Missing' button in your pet's record. 

If someone has found your pet and enters the microchip number into the search tool on our database, or on another recognised database, it will confirm that they are registered to MicroChip Central and you will be contacted directly. Your address is never given out to the public, only your contact numbers and email.

The pet's microchip number will also be sent to the network of Scan Angel microchip scanners. If your pet is found and scanned with one of these, it will recognise they are listed as missing and will display MicroChip Central's contact number.
I am a breeder who is microchipping my own litter. Can I register the animals straight to their new owners?
No. Legislation regarding the microchipping of dogs states that the breeder must be the first registered keeper. Therefore you must register the dogs to yourself when they are microchipped. There is no charge to do this, it’s free.

When you sell an animal, you will need to instigate a transfer of keeper from within your admin area.
I am selling an animal to somebody who does not reside in the UK, or somebody will be exporting it. What do I do?
MicroChip Central is a UK compliant database. If the animal will be exported then it should be registered on a database in that country.