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When you receive your DogTrac ID Tag or Key Recovery Tag you must activate it. Simply type the 7 character code into the box and click activate. You will then need to enter your details so you can be contacted if your pet or keys are lost.

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Frequently Asked Questions

Transfer a Pet FAQs

Q. I am the new keeper of a pet. How do I transfer a pet's microchip into my name?
A. If you are the new keeper of a pet, you can transfer the microchip into your details. You will need the pet's microchip number and exact date of birth to transfer the registration online.

If you don't know the date of birth, you can ask the previous keeper to start the transfer from within their account. They will need your email address and phone number to start the transfer.

You will need to create an account, activate the account, then pay the transfer fee to accept the transfer.

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Q. How much does it cost to transfer a pet to a new keeper?
A. The transfer fee is £12 + VAT and is payable by the new keeper. The transfer is for a lifetime registration and includes 12 months Premium Protection.

Microchip Central run a 247 lost and found service, maintain the database and allow you to update yours and your pets' details at any time online once a transfer has been completed.

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Q. Can I change the pet's name before I accept the transfer?
A. If you have recently bought a pet and want to change the name, you can do this once you have accepted the transfer and the pet is in your account.

Just click 'Edit Pet Details', update the name and click 'Save'. Updating the pets name is free of charge once you have paid the transfer fee.

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Q. My transfer has expired, can I get a new transfer link?
A. The transfer link will expire after 7 days for security reasons. If you are unable to complete the transfer within this time, please create an account using the same email address the transfer link was sent to. You can then sign in to your account and accept the transfer without a valid transfer link.

Alternatively, ask the previous keeper to restart the expired transfer from within their account. They can select the 'Transfer Expired' button and then 'Reissue to Same Details', or 'Reissue to New Details'.

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Q. I am trying to click the transfer link in the email I received but it is not working.
A. If the transfer link is not working, it is possible the link has expired. Transfer links are only valid for 7 days for security reasons. If you think the link is still valid, please check the date of the email. The previous keeper can restart the expired transfer from within their account. They can select the 'Transfer Expired' button and then 'Reissue to Same Details', or 'Reissue to New Details'.

If the new keeper has created an account using the same email address the transfer link was sent to, they can sign in to their account and they will see an outstanding transfer box pop up.

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Q. How can I tell if the transfer was successful?
A. You can check if a transfer or registration has been successful by signing into your account. Select 'My Pets' in your account menu. You will see a profile for each pet in your account.

Don't see a page called 'My Pets' in your account menu? This means you have no pets in your account and the transfer or registration has not been completed.

You can also type the microchip number in the search box on the home page to check if you have consented to your contact details being displayed if an online search is carried out.

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Q. Why am I still receiving transfer emails and texts when I have completed the transfer?
A. If you are still receiving texts and emails about an outstanding transfer, then you have not completed the transfer process on Microchip Central. If you are the new keeper of a dog, you must register the microchip in your details by law or can face a £500 fine. If you have created an account on Microchip Central, please sign back in to your account and you will see an outstanding transfer pop up.

If you have registered through Google you may have completed the registration on the wrong website. If you think you have done this, or cannot see the outstanding transfer when you sign in to your account, please get in touch.

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Q. How do I transfer a pet to the new keeper?
A. If you are the previous keeper of a pet and want to start the transfer to the new keeper, sign in to your account and select the 'Transfer Keeper' button next to the pet you wish to transfer. Enter the new keeper's email address and a contact number and click 'Transfer'.

The new keeper will be sent an email with a unique link and instructions on what they need to do. The pet will remain in your account until the new keeper completes the transfer.

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Q. Why is a pet in my account when I have started the transfer?
A. The transfer link sent to the new keeper is only valid for 7 days so if the transfer expires, you will need to restart it from within your account. Just click on the 'Transfer Expired' box, and then click 'Reissue to Same Details' at the bottom of the page.

Once the new keeper accepts the transfer the pet will instantly disappear from the previous keepers account and appear in the new keepers account. You can see a history of transfers by clicking 'Completed Transfers' in your account menu.

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Q. A pet I sold has been returned to me. How do I transfer it back into my account?
A. If you have sold a pet and it has been returned to you, please fill in the contact us form and we can transfer the pet back into your account.
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Q. How can I stop a microchip transfer?
A. If a transfer is in progress and you wish to stop the transfer, you can cancel it from within your account. Simply click on the 'Transfer in Progress' button next to the pet's profile, then click 'Cancel Transfer' at the bottom of the page.

If the transfer has already been completed and is showing in your 'Completed Transfer' list, you will need to contact us to reverse the transfer.

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Q. How can I transfer a pet to someone who doesn't have an email address?
A. If you are the previous keeper and want to transfer a pet to a new keeper who does not have an email address, you will need to download the postal 'Change of Keeper Form' from within your account. Click 'Transfer Keeper' then at the bottom of the page you will see the download link. Both you and the new keeper will need to complete the form.

Transfers cannot be completed over the telephone.

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Q. What happens if the new keeper does not accept the transfer?
A. If the new keeper does not accept the transfer, the link they were emailed will expire. If the transfer is for a dog, the new keeper can face a £500 fine if they fail to register it on a DEFRA database in their details. We also reserve the right to delete the pet from the database if the registered keeper details are no longer up to date.

The previous keeper can restart a transfer from within their account to give the new keeper a new transfer link. We also restart transfers and try to contact the new keeper before further action is taken.

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Q. We are a charity / welfare, how can we transfer a pet into your name?
A. If you are a welfare and need to change a pet registered on the Microchip Central database into your details, you can do this online if you know the pet's microchip number and exact date of birth.

If not, please complete the contact us form and a member of the team will be able to help.

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