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When you receive your DogTrac ID Tag or Key Recovery Tag you must activate it. Simply type the 7 character code into the box and click activate. You will then need to enter your details so you can be contacted if your pet or keys are lost.

Item(s) Total: £0
Delivery: £0
VAT Total (20%): £0
Total To Pay: £0
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Frequently Asked Questions

DogTrac ID Tag FAQs

Q. How does the DogTrac ID Tag work?
A. When a DogTrac tag is scanned (with a QR scanner), tapped (with an NFC smart phone) or searched (online using the unique 7-digit code displayed on the tag), you'll receive a text and email notifying you that your pet has been found, and where possible, a map locating exactly where it was scanned. The following details you have set up within your account will be displayed to the finder: multiple contact numbers, multiple email addresses, the age, gender, vet details (should it be in an accident), insurance details and any additional details such as medical or behavioural information. We never display your address or the name of the dog.
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Q. How can I get my free DogTrac id tag?
A. The free Dogtrac ID tags needs to be ordered from within your account. You will need Premium Protection to claim a free tag. Sign in to your account and visit the DogTrac ID Tag page. Select the tag size you want and then checkout. The price of the tag will be £0 if you have Premium Protection but you will need to cover the P&P charge of £3.95 per tag. Delivery can take up to 5 working days.
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Q. How do I activate the DogTrac Tags?
A. To check if you have activated you DogTrac ID Tags correctly, sign in to your account. Your pet's profile will display a microchip number and DogTrac ID Tag if you have assigned the tag correctly.

If you don't see a Dogtrac ID Tag, select the 'DogTrac ID Tag Admin' in your account navigation and then select 'Unassigned Tags'. You can then assign any unassigned tags or select 'Activate Tag' to activate the tag first.

To check the Key Tags you have active in your account, select 'DogTrac ID Tag Admin' and then 'My Key Tags'.

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Q. How can I check my DogTrac ID tag is active?
A. To check if you have activated you DogTrac ID Tags correctly, sign in to your account. Your pet's profile will display a microchip number and DogTrac ID Tag if you have assigned the tag correctly.

If you don't see a Dogtrac ID Tag, select the 'DogTrac ID Tag Admin' in your account navigation and then select 'Unassigned Tags'. You can then assign any unassigned tags or select 'Activate Tag' to activate the tag first.

To check the Key Tags you have active in your account, select 'DogTrac ID Tag Admin' and then 'My Key Tags'.

You can also tap or scan your tag, or search the tag ID online to check your details appear on screen.

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Q. Why are the numbers on the DogTrac tags different?
A. Every DogTrac ID tag has a unique number. If you have received your DogTrac ID Tags, you will notice the code on the round tag for your dog's collar is different to the rectangular tag for your keys.

The codes are different so we can identify if your pet, or keys, have been found when someone scans the tag. You will need to activate both tags within your account.

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